What action is NOT appropriate for a security guard when dealing with a crowd?

Engaging in physical fights is not an appropriate action for a security guard when dealing with a crowd. Security guards are primarily responsible for maintaining safety, order, and peace in various environments, including among crowds. Their training emphasizes conflict avoidance, de-escalation techniques, and applying non-violent methods to manage situations effectively. When faced with a disturbance, a security guard should aim to assess the environment, identify potential issues, and take appropriate measures that do not involve physical confrontation.

The other actions listed, such as directing individuals to safety, monitoring crowd behavior, and coordinating with law enforcement, are essential responsibilities of a security guard. These actions reflect a proactive and professional approach to managing crowd dynamics and ensuring public safety without resorting to violence.