What must a security guard verify before responding to an incident?

A security guard must verify the nature of the situation before responding to an incident for several important reasons. Understanding the nature of the incident allows the guard to assess whether it involves a potential threat to safety, whether law enforcement should be involved, and what kind of response is appropriate. This assessment helps in making informed decisions on how to address the situation effectively and ensures that responses are suitable to the circumstances at hand, such as determining if it's a medical emergency, a criminal act, or a simple misunderstanding.

By establishing the nature of the situation, security personnel can prioritize their actions, avoid escalation, and ensure that they are providing the proper assistance or calling for additional resources if needed. This foundational understanding also aids in effectively communicating the situation to law enforcement or other emergency services if necessary, as it frames the context of the response required. Hence, verifying the nature of the situation is crucial in successfully managing incidents on the security guard's watch.