What should a security guard do if they are unsure about a procedure?

When a security guard is unsure about a procedure, the best course of action is to consult with a supervisor or refer to company policy. This approach ensures that the guard is acting in accordance with established protocols, which are designed to provide safety and effectiveness in various situations. By seeking guidance from a supervisor, the guard can clarify any uncertainties and receive direction that aligns with company standards and legal requirements.

Referring to company policy is also crucial, as these documents are created to outline best practices and procedures that help manage security operations. Adhering to these guidelines not only protects the guard but also ensures the safety of the public, property, and fellow employees. By choosing this option, the security guard demonstrates professionalism, responsibility, and a commitment to maintaining a safe environment.